Mobile Workforce
Smart Hotel
Wireless Hotel - A Smarter Guest Service

Hotel is a symbol for luxury lifestyle. A lot of painstaking works have been devoted to create impressions for hotel guests, to cater for all needs ranging from fine dining to minute detailed amenities packages. Guests expect a high level of services without delay during their stay. Hoteliers also striving hard to personalise their services to attract new clientele and guests to come back. For supporting guest service, there is work force working around the clock and relying on the traditional communication - phone system as their work dispatch centre. The efficiency of the hotel work force is very much limited on the central point of communication where guest can phone for services and staff have to return to base for new instructions.
Traditionally, communication such as phone, internet has been deployed as reacting to guest demands. It is time that we start applying technology to really command guest loyalty through a more efficient workflow for improving the basic hotel services
  • How can wireless help improving the efficiency of the hotel work force?
Scenario A:

If the concierge knows from his wireless handheld of a new service call from the floor below, he would detour to service immediately and would spend less time going up and down the lift. This will create a better impression for guests.

 Scenario B:

It would create a better impression if a come back guest could be greeted by name by the concierge who then check in the guests via his wireless handheld device, saving this guest from a long queue at reception.
Wireless Smart Hotel is an innovative wireless handheld and smart appliances solution from Melix to assist hotels and resorts to deliver better guest services. Most internation hotel chain already started planning for wireless networking for guests use to connect to internet. Naturally, the wireless applications for use by hotel service staff would be appropriate. Simple application such as on line data entry for room bar fridge stock up would simply save a hotel ten of thousands of dollars of labour and from revenue loss.
The wireless application will improve the communication from guest to hotel staff and thus help to create a more efficient wireless workforce
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