Field service staffs face new challenges constantly, trying to deliver better customer satisfaction with much constrained resources and ever growing complex technical issues. Productivity of an Helpdesk operation has been a constant challenge for any Information Technology & Computer service manager.Using wireless technology, the Wireless @ Helpdesk helps to extend the productivity of field service staff by bringing information at their finger tip anywhere in the campus and by powering them to make decision of their work schedule. Mobile saleperson can quickly entering customer new order as well as checking warehouse stock while talking to customer.
The wireless @ helpdesk provides a new dimension -bringing higher productivity by bringing mobility to the normal helpdesk and sale operation by extending call center to the forefront, face to face with customers.